Contact information

CONTACT INFORMATION

We are here to help. If you have questions about a product, an existing order, shipping, returns, refunds, or any other issue, please contact the Everlune customer support team.

Email: support@everluneatelier.com
Website: https://everluneatelier.com

When contacting us about an existing order, please include:

• Your full name
• Your order number
• The email address used to place the order
• A clear description of your question or issue
• Photos or videos, if the item arrived damaged, defective, or incorrect

We aim to respond to customer inquiries within 1–2 business days. Response times may be longer during weekends, public holidays, or periods of high inquiry volume.

RETURNS

Please contact us and wait for return authorization before sending any item back. If your return is approved, we will provide the correct return address and instructions.

Do not send returns to the address shown on the original package unless our customer support team specifically instructs you to do so. Unauthorized returns may not be accepted.

Everlune
Email: support@everluneatelier.com
Website: https://everluneatelier.com