Refund policy

RETURN & REFUND POLICY

At Everlune, we want you to feel confident and satisfied with your purchase. Please review our Return and Refund Policy before submitting a return request.

30-DAY RETURN POLICY

We accept return requests within 30 days from the date your order is delivered.

To be eligible for a return, the item must be:

• Unworn, unused, and in its original condition
• Returned with its original packaging and accessories
• Accompanied by proof of purchase or a valid order number

To request a return, please contact us at support@everluneatelier.com before sending your item.

If your return is approved, we will provide you with the return address and instructions. Please do not send any item back without contacting us first. Unauthorized returns may not be accepted.

PERSONALIZED ITEMS

Personalized, custom-made, or engraved jewelry—including items made with a selected letter, name, or other customized detail—cannot be returned or refunded because of a change of mind.

However, personalized items may qualify for a replacement or refund if they arrive damaged, defective, or different from what was ordered.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order as soon as it arrives.

If your item is damaged, defective, or incorrect, contact us at support@everluneatelier.com as soon as possible and provide:

• Your order number
• A description of the issue
• Clear photos or videos of the item and its packaging

Once we review your request, we will provide a replacement or refund when appropriate.

Everlune will cover the return shipping cost if we sent the wrong item or if the item arrived damaged or defective.

CHANGE-OF-MIND RETURNS

For eligible, non-personalized items returned because of a change of mind, the customer is responsible for the return shipping cost.

Original shipping charges, if any, are non-refundable.

Everlune is not responsible for return packages that are lost or damaged during transit. We recommend using a trackable shipping service and keeping your shipping receipt.

NON-RETURNABLE ITEMS

We cannot accept returns for:

• Personalized, custom-made, or engraved items, unless they arrive damaged, defective, or incorrect
• Items showing signs of wear, use, alteration, or damage caused after delivery
• Items returned without their original packaging or accessories
• Gift cards
• Items returned after the 30-day return period

EXCHANGES

If you would like a different eligible item, please contact us to request a return. Once your return is approved, you may place a new order for the item you want.

REFUNDS

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear after it has been processed.

Your bank or card provider may require additional processing time.

If more than 15 business days have passed since your refund was approved, please contact us at support@everluneatelier.com.

ORDERS MARKED AS DELIVERED

If your tracking information shows that your order was delivered but you cannot locate it, please:

• Check around the delivery location
• Ask members of your household or neighbors
• Contact the shipping carrier for additional delivery information

You may also contact us at support@everluneatelier.com, and we will assist you with investigating the shipment.

Orders marked as delivered are not automatically eligible for a refund or replacement while an investigation is in progress.

CONTACT US

If you have any questions about returns or refunds, please contact us:

Everlune
Email: support@everluneatelier.com
Website: https://everluneatelier.com