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SHIPPING POLICY

Thank you for shopping with Everlune. This Shipping Policy explains our order processing, shipping, tracking, and delivery procedures.

SHIPPING DESTINATIONS

We currently ship to addresses within the United States.

Please ensure that your shipping address and contact information are complete and accurate before placing your order. Everlune is not responsible for delivery issues caused by incorrect or incomplete information provided by the customer.

FREE SHIPPING

We offer Free Standard Shipping on all orders delivered within the United States. No minimum purchase is required.

ORDER PROCESSING TIME

Orders are typically prepared and processed within 2–5 business days after payment is successfully confirmed.

Personalized and custom-made jewelry may require the full processing period because each item is prepared according to the personalization details submitted with the order.

Business days do not include Saturdays, Sundays, or public holidays.

ESTIMATED SHIPPING TIME

After your order has been processed and shipped, estimated delivery takes 15–17 business days.

The estimated total time from placing your order to receiving it is approximately 17–22 business days:

• Processing time: 2–5 business days
• Shipping time: 15–17 business days

These timeframes are estimates and are not guaranteed. Delivery may take longer during holidays, periods of high order volume, severe weather, carrier disruptions, or other circumstances outside our reasonable control.

ORDER TRACKING

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information, when tracking is available.

Please allow several business days for the carrier to scan the package and display tracking updates.

Tracking information may not update at every stage of transit. A temporary delay in tracking updates does not necessarily mean that the package has stopped moving.

INCORRECT OR INCOMPLETE SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Everlune is not responsible for delays, failed deliveries, or lost packages resulting from an incorrect or incomplete address provided by the customer.

If a package is returned because of an incorrect address, additional shipping charges may apply before it can be sent again.

DELIVERY DELAYS

Although we work with shipping partners to deliver orders within the estimated timeframe, delays may occasionally occur due to:

• Severe weather conditions
• Public holidays or high shipping volume
• Carrier disruptions
• Transportation delays
• Incorrect or incomplete addresses
• Other circumstances outside our reasonable control

Please contact us if your order has not arrived after the estimated delivery period. We will review the available tracking information and assist you with the carrier when appropriate.

ORDERS MARKED AS DELIVERED

If your tracking information shows that your package was delivered but you cannot locate it, please:

• Check around the delivery location
• Ask members of your household or neighbors
• Check with your building reception, mailroom, or property manager
• Contact the shipping carrier for additional delivery details

If you still cannot locate the package, contact us at support@everluneatelier.com. We will assist you in investigating the shipment with the carrier.

Orders marked as delivered are not automatically eligible for a refund or replacement while an investigation is in progress.

LOST OR DAMAGED PACKAGES

If your package appears to be lost in transit or arrives damaged, please contact us at support@everluneatelier.com.

For damaged packages or products, include:

• Your order number
• A description of the issue
• Clear photos or videos of the product and its packaging

We will review your request and provide an appropriate solution in accordance with our Return and Refund Policy.

MULTIPLE PACKAGES

If your order contains multiple items, they may occasionally be shipped in separate packages. Tracking information may be provided separately for each shipment.

Receiving one package before another does not necessarily mean that an item is missing. Please review all tracking information included with your order.

CONTACT US

If you have questions about shipping, delivery, or tracking, please contact us:

Everlune
Email: support@everluneatelier.com
Website: https://everluneatelier.com